Questions about your car subscription?

Currently, our delivery radius covers Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, and Washington, D.C. 

Your FINN car subscription includes insurance, maintenance, 24/7 roadside assistance, vehicle registration, and vehicle titling.

Please note that FINN does not guarantee that your car will be registered to your state of residence, or that your car's license plate will match your garaging state. FINN subscriptions do not include parking permits, parking registrations, fuel (including gas or electricity), toll charges, or violation charges.

The vehicle may only be used in the continental United States.

Yes! Although we can only deliver vehicles to your permanent address if it is within our service area, you may operate your FINN vehicle anywhere in the US. Your car’s license plates may be issued by any of the states in which we operate, and FINN does not guarantee that your car's license plate will match your garaging state.

If your permanent address changes during the FINN subscription period, please notify us to update your records. Additional fees may be incurred if the region is outside of our service area. 

At this time, FINN does not permit changes to your mileage package mid-subscription.

Your mileage is calculated all together at the end of the term. Please be sure to choose the mileage package that fulfills your driving needs as each additional mile is an extra cost. 

We do our best to offer our customers license plates from their state of residence. However, your FINN vehicle may arrive with a license plate from a different state. 

You should not experience any issues as long as you drive with your FINN subscription documents in your vehicle. 

In order to drive our cars, you must be at least 25 years old, have had a valid US driver's license for at least 2 years, possess a FICO credit score of at least 640, meet all of FINN's safety criteria, and abide by all of the terms in your subscription agreement.

As with driving any vehicle, you must hold a valid US drivers license during your subscription with FINN.

Please note that customers with credit scores between 640-679, as reported by TransUnion, will be required to pay an upfront deposit equal to 2 months of their monthly payment. This deposit will be refunded at the end of your subscription once all amounts due to FINN have been satisfied. Deposits cannot be applied as a “credit”.

Yes. FINN does perform a credit check before you sign up. We look to credit bureau scores, driving history, and other criteria in our evaluation process. Credit scores are obtained through a soft pull and will not adversely affect your credit score. 

No, unfortunately at this time FINN only allows holders of valid US driver's licenses to subscribe with us.

Unfortunately, no. At this time, we require our subscribers to have had a valid US driver's license for at least 2 years.

Yes, as long as your license is valid in the United States and your place of residence or garaging location is in our service area. 

Yes, FINN subscribers can add one additional driver to their vehicles. Additional drivers must fulfill all of the same driver requirements as primary drivers (subscribers). Please note that only immediate family, spouses, and members of the subscriber's household may be registered as additional drivers, with exceptions being granted in rare circumstances pending case-by-case approval.

To register an additional driver, the primary driver (subscriber) should email us at help@finn.auto with:

1. First and last name of the additional driver
2. Email address (must be different from the subscriber's email address)
3. Relation to subscriber (immediate family / spouse / household member)
4. Proof of a valid US driver's license (images of front and back)

Once this information is received, our team will review the additional driver's eligibility and be in touch with next steps.

No, unregistered drivers are not allowed to drive FINN vehicles. 

To register an additional driver, please see "Can I register additional drivers to my FINN subscription?".

Customers are allowed to have up to two (2) active FINN subscriptions at a time. 

All FINN subscribers and registered additional drivers receive insurance to protect you and your vehicle.

FINN's standard insurance plan offers split limits of 100/300/100 for 3rd party liability that covers property damage and bodily injury.

Due to state regulations, FINN offers minimum financial responsibility (MFR) insurance coverage for New York subscribers. Learn more about this policy here.

For more information regarding what to do in the case of an accident, please see our Insurance & Coverage page.

 When things get serious, we won't leave you out in the rain. 

Our 24/7 damage hotline can be reached by dialing +1 (888) 296-3688

 It is best to save this number directly into your mobile phone. Please always inform the police in the event of an accident or damage. 

FINN will subsidize a replacement vehicle for up to 14 days if your car needs to be repaired or maintained. If the repair timeline exceeds this length, FINN may allow swapping a vehicle from FINN's fleet depending on availability.

In the event of a swap, FINN will aim to replace your current vehicle with the most similar available vehicle from our fleet.

FINN allows for normal wear and tear on the vehicle, with the expectation that the vehicle is returned in good condition at the end of your subscription. 

Note: Wear and tear outside of normal guidelines may result in excess wear and tear charges. Please read FINN's excess FINN Excess Wear & Tear Guideline for more information.

No. Using our vehicles for rideshare or commercial purposes is a violation of your Subscription Agreement with FINN, which would exclude you from protection under our insurance plan should any accidents or damages occur.

While FINN offers Pay-by-Plate billing for toll expenses, we understand that some subscribers may want or already have an E-ZPass. Thus, we give our customers both options:

1) Use your E-ZPass and receive billing through the E-ZPass entity.

2) Use FINN's Pay-by-Plate functionality. If you choose this option, we will include your toll expenses in your monthly invoices.

Parking permits vary and are issued at a municipality-level basis. Please check in with your local parking authority and FINN will reach out with relevant information if you are approved by your local authority.

Most of our FINN vehicles are equipped with all-season tires. However, FINN currently does not provide the option for snow tires. It is not an issue if you wish to place snow tires on your FINN vehicle during your subscription term as long as you return the vehicle to its original state upon return.

Installations on the vehicle that lead to permanent changes are unfortunately not allowed. Here we are subject to the specifications of our manufacturers. However, if there is a variant that can be removed without leaving any residue before it is returned to FINN, that is not a problem.

Members are responsible for legal infractions such as traffic violations and parking citations. If FINN receives notice of a violation during (or in some cases, following) your trip, you will be charged the original cost of the ticket.

If you do not pay a ticket, we will be notified and charge your account including any additional late fees. 

Please Note: FINN will not dispute violations or citations on behalf of the customer

At the bottom of your order confirmation email you will find a button that leads to your personal delivery status page. Here you can call up the current status of your delivery at any time, and it will be updated regularly.

The current status is on your delivery status page (you will find the button in your confirmation email). Some cars are only completed one day before the delivery date, which is why the delivery date is sometimes updated with very short notice. We are in daily contact with our suppliers and will inform you as soon as possible. If there are delays in delivery, we will usually know this early on and will inform you accordingly.

Yes, you can change your vehicle within 48 hours of order confirmation, free of charge.

Please Note: If you wish to change your vehicle more than 48 hours after order confirmation, there will be a $100 order change fee. Why do we charge this? Believe it or not, there’s a lot of behind-the-scenes coordination needed to prep and deliver your vehicle, and we incur costs to make changes.

There are different availabilities depending on your model chosen. You can find these on the details page of the respective vehicle.

Currently, our delivery radius covers all of Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C. and New York. 

The delivery to your desired location is free of charge.

No. At this time, we can only offer delivery.

No. At this time, FINN requires that the subscription's account holder is physically present to receive their car during their vehicle's delivery.

FINN vehicles arrive with a minimum 1/4 tank of gas or 60% EV charge. Vehicles are requested to be returned with the same amount of gas or charge. 

Yes! All FINN subscription vehicles will be delivered to your address in 'ready-to-drive' condition, so that you can  hit the road as soon as we deliver it to you.

In addition to your vehicle itself as well as any accompanying physical or digital components needed to operate your vehicle, we make sure to also include copies of important documents, such as your vehicle's insurance, so that you can immediately get driving safely and without worry.

Plus, even though our otherwise all-inclusive subscriptions do not usually cover refueling, we always ensure that our vehicles are delivered with at least a quarter tank for our gas vehicles, and are at least 60% charged for our electric vehicles.

When returning your FINN vehicle you will two options:

1. Have the vehicle picked up from your front door by one of our delivery drivers for a $199 one-time fee
2. Drop it off at one of our compounds for no additional cost. Please note that FINN is not responsible for accommodating transportation back from the compound.

Once the vehicle is back in FINN's possession, a third-party expert will examine the vehicle for any damages or excess wear and tear and prepare your vehicle condition report. A few days after your return, you will receive the return protocol by email along with the third-party condition report documenting any damages incurred. 

FINN subscribers are expected to pay for EV charging / fuel, tickets, and tolls, as well as a pickup fee if the subscriber request a pickup return. Tickets and tolls will be factored into your next billing cycle.

Yes, you can change your delivery date within 48 hours of order confirmation, free of charge.

Please Note: If you wish to change your delivery date more than 48 hours after order confirmation, there will be a $100 order change fee. Why do we charge this? Believe it or not, there’s a lot of behind-the-scenes coordination needed to lock in delivery dates, and we incur costs to make changes.

The monthly rate is always charged on the day of delivery each month. For example, if a customer receives their car on January 4th, the monthly rate is debited in advance on the 4th of each month. Unfortunately, the time of debiting cannot be adjusted.

No, unfortunately not at this time. The monthly installments are always due from the day of the delivery date in each month.

In most cases, there will be no deposit required.

However, customers with credit scores between 640-679, as reported by TransUnion, will be required to pay an upfront deposit equal to 2 months of their monthly payment. This deposit will be refunded at the end of your subscription once all amounts due to FINN have been satisfied. Deposits cannot be applied as a “credit”.

If a customer cancels within 48 hours of signing, per our current cancelation policy, they will be refunded the deposit with no penalty. If a customer cancels 48+ hours of signing, then they will be subject to the cancellation fee, which will be offset by the deposit. The remainder of the deposit would then be refunded. 

Normal vehicle wear and tear is included in the cost of your subscription. After the subscription has expired, dents that have to be repaired, scratches that have to be painted, or chips that require repair will be charged. For damage that we can handle through the third-party insurance (such as replacing the windshield), a maximum of $1,000 deductible applies per claim.

If you want to start a new follow-up subscription with FINN, please contact us 6 weeks before the end of your current subscription, and we will coordinate a smooth transition to your brand-new car. At this time, we do not offer the option to renew subscriptions with the same vehicle.

When booking a follow-up subscription with FINN, your previous subscription vehicle's $199 pickup fee is waived.

FINN currently does not offer the ability to extend your car subscription. However, customers are able to book follow-up subscriptions, and we would be delighted to assist you with coordinating a seamless vehicle swap.

Additionally, when booking a follow-up subscription with FINN, your previous subscription vehicle's $199 pickup fee is waived.

Yes, you can use your discount code both when booking a new vehicle and when renewing your current car subscription. The discount cannot be applied to the monthly rate of your current subscription.

No, at this point we are not able to offer a purchasing option.

FINN will allow you to cancel your subscription within 2 full business days of booking with no penalty. Please email help@finn.auto within that time frame to facilitate the cancellation. 

If you wish to cancel your subscription more than 2 full business days after your order is confirmed, please email help@finn.auto immediately. In these circumstances, FINN will charge a fee for restocking the vehicle. 

After vehicle handover, FINN does not allow for cancellation. If you still wish to return the vehicle prior to the end of the contract, please contact us at help@finn.auto. Depending on your individual case, we will do our best to find you an accommodating solution.

FINN's cancellation fee before handover is equal to one month of a vehicle's subscription cost, pre tax. We offer customers a grace period of 48 hours after their order is confirmed to make changes to their subscription.

If a customer cancels within 48 hours of signing, per our current cancelation policy, they will be refunded for any deposit amount that was paid with no penalty. If a customer cancels 48+ hours of signing, then they will be subject to the cancellation fee, which will be offset by the deposit. The remainder of the deposit would then be refunded.

Please Note: After vehicle handover, FINN does not allow for cancellation. Subscribers are responsible for payment of the entirety of the term.

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